TERMS OF USE for Wilair Travel (Plane & Hotel Bookings)

Effective Date: May 22, 2026
Website: https://wilair.net
Email: support@wilair.net
Contact Number: +63905 443 9144

Welcome to Wilair Travel (“we,” “us,” “our,” or “Company”). By accessing or using our website (https://wilair.net) and our travel booking services (including flight and hotel reservations), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use our website or services.

1. Our Services

Wilair Travel acts as a travel intermediary or agent connecting you with:

  • Airlines (for plane tickets)

  • Hotels and accommodation providers

  • Other travel-related suppliers (e.g., tour operators, travel insurance)

We do not operate the flights or hotels ourselves. We facilitate bookings on your behalf with third-party suppliers. Your relationship with those suppliers is governed by their own terms and conditions.

2. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old or have parental/guardian consent.

  • All information you provide (names, passport details, payment info) is accurate, complete, and current.

  • You are legally authorized to travel to your chosen destination (e.g., valid passport, visas, vaccinations).

3. Booking Process

3.1 How to Book

  • You request a flight and/or hotel booking via our website, email, phone, or messaging (WhatsApp/Viber).

  • We will confirm availability and pricing before processing payment.

3.2 Confirmation

  • A booking is confirmed only when:

    1. You receive a formal booking confirmation from us (via email or message), AND

    2. We have successfully received full or partial payment (as agreed).

3.3 Passenger Name Accuracy

  • You are responsible for ensuring that the full name on your booking matches your passport exactly (no nicknames, no spelling errors).

  • Name changes after ticketing may incur airline fees or may not be possible at all.

4. Payments, Pricing, and Fees

4.1 Currency and Pricing

  • Prices are quoted in Philippine Pesos (PHP) or the currency displayed at time of booking.

  • Prices include applicable taxes and fees unless stated otherwise.

4.2 Payment Methods
We accept:

  • Credit/Debit cards (Visa, Mastercard)

  • Bank transfers

  • Digital wallets (e.g., GCash, PayMaya) – subject to verification

4.3 Additional Fees
We reserve the right to charge:

  • Service fees (clearly disclosed before payment)

  • Cancellation or modification fees (see Section 6)

  • Chargeback fees – if you dispute a valid charge, you may be liable for reversal costs.

4.4 Payment Security
All payments are processed through secure third-party gateways. We do not store full credit card details on our servers.

5. Cancellations, Changes, and Refunds

5.1 Airline Tickets (Plane Bookings)

  • Airline cancellation and change policies vary by carrier and fare type (e.g., non-refundable, flexible).

  • We will inform you of the applicable rules before you pay.

  • Some budget airlines do not allow any cancellations or refunds.

5.2 Hotel Bookings

  • Hotel cancellation policies vary (e.g., free cancellation until X days before check-in, or non-refundable).

  • We will disclose the hotel’s cancellation policy before you confirm.

5.3 Wilair Service Fees

  • Even if an airline or hotel refunds your booking, our service fee is non-refundable once we have processed your booking.

5.4 How to Request Changes

  • Contact us at support@wilair.net or +63905 443 9144.

  • All requests must be in writing (email or message).

6. Refund Processing

  • Refunds depend entirely on the airline’s or hotel’s policy.

  • We will assist you in requesting a refund but cannot guarantee approval.

  • Approved refunds may take 30–90 days to process (airlines are often slow).

  • Refunds will be issued to the original payment method.

7. Travel Documents and Requirements

You are solely responsible for ensuring you have:

  • A valid passport (typically 6+ months validity for international travel)

  • Required visas (e.g., Japan, Korea, Schengen, etc.)

  • Vaccination certificates or COVID-19 test results (if required by destination)

  • Travel insurance (highly recommended)

We may provide visa guidance (e.g., Japan visa requirements) as a courtesy, but it is your responsibility to verify official requirements with the embassy or consulate.

8. Limitation of Liability

8.1 No Liability for Third-Party Suppliers
We act only as an agent. We are not responsible for:

  • Flight delays, cancellations, or overbookings by airlines

  • Hotel overbookings, poor conditions, or safety issues

  • Lost baggage, injuries, or illness during travel

  • Bank or payment gateway errors

8.2 Maximum Liability
To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or our services shall not exceed the total fees you paid to us for the specific booking in question.

8.3 No Consequential Damages
We are not liable for any indirect, incidental, or consequential damages (e.g., lost vacation time, missed work, emotional distress).

9. User Conduct

You agree NOT to:

  • Use our website for any illegal purpose (e.g., fraud, money laundering).

  • Attempt to hack, scrape, or disrupt our website.

  • Provide false or stolen payment information.

  • Book travel for individuals who are prohibited from flying (e.g., no-fly lists).

Violation may result in immediate ban and legal action.

10. Intellectual Property

All content on wilair.net (including text, images, logos, and guides such as “The Perfect Vacation in Japan”) is owned by Wilair Travel or its licensors. You may not copy, reproduce, or distribute our content without written permission.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, available at:
https://wilair.net/privacy-policy

12. Force Majeure

We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including:

  • Natural disasters (typhoons, earthquakes, volcanic eruptions)

  • Pandemics or government travel bans

  • War, terrorism, strikes, or civil unrest

  • Airline or hotel system failures

13. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with a new “Effective Date.” Your continued use of our website after changes means you accept the revised Terms.

14. Governing Law and Dispute Resolution

14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

14.2 Dispute Resolution
Any dispute arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiations within 15 days. If unresolved, disputes shall be submitted to binding arbitration in Metro Manila, Philippines in accordance with the rules of the Philippine Dispute Resolution Center (PDRC). Each party shall bear its own arbitration costs.

14.3 Small Claims
For disputes involving amounts under PHP 50,000, either party may file a claim in the small claims court of the Philippines without arbitration.

15. Contact Information

For any questions, complaints, or to exercise your rights under these Terms:

Wilair Travel
📧 Email: support@wilair.net
📞 Phone / WhatsApp / Viber: +63905 443 9144
🌐 Website: https://wilair.net

Acknowledgment

By using Wilair Travel’s website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.