PRIVACY POLICY for Wilair Travel (Plane & Hotel Bookings)
Effective Date: May 20, 2026
Website: https://wilair.net
Email: support@wilair.net
Contact Number: +63905 443 9144
At Wilair Travel (“we,” “us,” or “our”), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (https://wilair.net) to book flights (plane tickets) and hotel accommodations or access our Japan travel guides.
Please read this policy carefully. By using our services, you agree to the terms described below.
1. Information We Collect
To process your plane and hotel bookings, we collect the following types of information:
A. Personal Information You Provide:
Identification Data: Full name, date of birth, gender, nationality, passport number (required for international flights).
Contact Details: Email address, mobile/phone number, billing address.
Payment Information: Credit/debit card details, bank transfer references, or digital wallet information (processed securely via third-party payment gateways).
Travel Preferences: Frequent flyer numbers, seat preferences, meal requests, special assistance needs, hotel room preferences (e.g., smoking/non-smoking, bed type).
B. Information Automatically Collected:
Log Data: IP address, browser type, operating system, pages visited, time spent on wilair.net.
Cookies: We use essential cookies to remember your search preferences and keep your booking session active.
2. How We Use Your Information
We use your information strictly to provide travel booking services:
| Purpose | Description |
|---|---|
| Process Flight Bookings | Submit your passenger details to airlines for ticketing. |
| Process Hotel Bookings | Share your guest details and payment guarantee with hotels. |
| Payment & Billing | Charge your card or confirm payment for reservations. |
| Customer Support | Assist with changes, cancellations, or refunds for flights/hotels. |
| Legal Compliance | Comply with aviation security, immigration, and anti-fraud laws. |
| Marketing | Only with your consent, send promotional deals on flights/hotels to Japan or other destinations. |
3. Sharing Your Information
We do not sell your personal data. However, to complete your plane and hotel bookings, we share necessary information with:
Airlines (e.g., Japan Airlines, Cebu Pacific, Philippine Airlines, etc.)
Hotels & Accommodation Providers (globally, including but not limited to Japan)
Global Distribution Systems (GDS) – platforms that connect travel agents to airlines/hotels (e.g., Amadeus, Sabre, Travelport)
Payment Processors (e.g., Stripe, PayPal, PayMongo, or bank gateways)
Government Authorities – if required for visa processing or border control
All third parties are contractually bound to use your data only for the specific booking and not for their own marketing purposes.
4. Data Security
We implement SSL encryption on all booking pages and restrict access to your personal information to authorized employees only. However, no internet transmission is 100% secure. You share information at your own risk.
5. Data Retention
We retain your personal data for:
As long as necessary to complete your flight/hotel booking and provide post-booking support (e.g., cancellations, refunds).
5-7 years for tax, accounting, and legal compliance (e.g., proof of transaction).
After retention periods expire, we securely delete or anonymize your data.
6. Your Privacy Rights
Depending on your country of residence (e.g., Philippines under the Data Privacy Act of 2012, or GDPR for EU citizens), you may have the right to:
Ask what data we hold about you (access request).
Correct inaccurate information (e.g., misspelled passenger name).
Request deletion of your data, subject to legal or contractual obligations (e.g., we cannot delete ticket records if you have an upcoming flight).
Withdraw consent for marketing emails.
To exercise these rights, contact us using the details in Section 9.
7. Cookies
We use only essential cookies to:
Keep you logged into your booking session.
Remember your flight/hotel search criteria.
You may disable cookies in your browser, but this may prevent you from completing a booking on wilair.net.
8. Third-Party Links
Our website may contain links to airline websites, hotel booking engines, or travel guides (e.g., Japan tourism sites). We are not responsible for the privacy practices of those external sites.
9. Contact Us
For any questions about this Privacy Policy, to update your information, or to request data deletion:
Wilair Travel
Email: support@wilair.net
Phone / WhatsApp / Viber: +63905 443 9144
Website: https://wilair.net
10. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with a new “Effective Date.” We encourage you to review this policy before making a new plane or hotel booking.