Frequently Asked Questions
Category 1: Booking Process
1. How do I book a flight or hotel through Wilair Travel?
You can book by visiting our website, Facebook page, emailing us at support@wilair.net, or calling/messaging us at +63905 443 9144. Simply provide your travel details, and we will check availability and pricing before confirming your booking.
2. How will I know if my booking is confirmed?
You will receive a booking confirmation via email or message. Your booking is only confirmed once you receive this confirmation and payment has been successfully processed.
3. Can I book for someone else?
Yes. You can book flights and hotels for family members or friends. Just make sure the passenger names match their passports exactly.
Category 2: Payments & Pricing
4. What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), bank transfers, and digital wallets such as GCash and PayMaya.
5. Are there any hidden fees?
No. All service fees and taxes are clearly disclosed before you make a payment. What you see is what you pay.
6. Why did the price change after I saw it online?
Flight and hotel prices change frequently due to airline and supplier updates, currency fluctuations, or taxes. We always confirm the final price before processing your payment.
Category 3: Cancellations & Refunds
7. Can I cancel my flight or hotel booking?
It depends on the airline or hotel’s cancellation policy. Some bookings are fully refundable, while others (especially budget airlines and discounted hotel rates) are non-refundable. We will inform you of the policy before you confirm your booking.
8. How do I request a cancellation or refund?
Contact us at support@wilair.net or +63905 443 9144 with your booking reference number. Refund requests are processed according to the airline or hotel’s policy, and refunds may take 30–90 days.
9. Is your service fee refundable?
No. Our service fee is non-refundable once we have processed your booking, even if the airline or hotel issues a refund.
Category 4: Changes & Modifications
10. Can I change my flight date or hotel stay dates?
Yes, but changes are subject to the airline or hotel’s modification policy. Additional fees may apply. Contact us as early as possible to request changes.
11. Can I change the name on my flight ticket?
Name changes are generally not allowed by most airlines. If allowed, airline fees will apply. Always double-check passenger names before confirming your booking.
Category 5: Travel Documents & Requirements
12. What travel documents do I need for international flights?
You typically need a valid passport (with at least 6 months validity), any required visas, and depending on the destination, vaccination certificates or COVID-19 test results. Verify requirements with the embassy before traveling.
13. Do you help with visa applications?
We provide general visa guidance (e.g., Japan, Korea visa requirements) as a courtesy, but we do not process visa applications. You must apply directly through the embassy or authorized visa center.
14. Do I need travel insurance?
Yes, we strongly recommend purchasing comprehensive travel insurance to cover trip cancellations, medical emergencies, lost baggage, and other unexpected events. Wilair Travel does not sell travel insurance.
Category 6: Problems & Support
15. What if my flight is cancelled or delayed by the airline?
We will assist you in contacting the airline for rebooking or refunds, but the airline is responsible for the final resolution. We recommend having travel insurance for such situations.
16. What if I miss my flight?
If you miss your flight, contact the airline directly at the airport as soon as possible. Depending on the airline and ticket type, you may be rebooked for a fee or need to purchase a new ticket.
17. How do I contact customer support?
You can reach us at wilair.travel@gmail.com or +63905 443 9144 (calls, WhatsApp, Viber). We aim to respond within 24 hours.
Category 7: About Wilair Travel
18. Is Wilair Travel a legitimate travel agency?
Yes. We are a registered travel agency based in the Philippines, specializing in flight and hotel bookings, especially for Japan travel and other international destinations.
19. Do you offer travel guides or destination advice?
Yes. Our website features travel guides (e.g., “The Perfect Vacation in Japan”) to help you plan your trip. You can also contact us for personalized recommendations.
20. Can you book packages for groups or families?
Absolutely. Contact us with your group size and destination, and we will find the best flight and hotel deals for you.